In this featured-article, we look at the traditional frustrations that occur when customers encounter (some) phone systems and how technology is helping to bring better experiences. Spending Time On Hold Being put on hold and spending time waiting has long been known to frustrate customers, cause stress, and lead to them hanging up. Even though it costs money and…
In this tech insight, we take a brief look at the WEP and WAP security protocols, and what happened to them. What Is WAP? Developed by Ericsson, Motorola, Nokia, and Unwired Planet, and introduced back in 1999, Wireless Application Protocol (WAP) was a security standard for devices with a wireless Internet connection on a mobile network. It was designed…
An FBI announcement has warned that scammers are now directing victims to use physical cryptocurrency ATMs and digital QR codes to complete payment transactions. What Are Cryptocurrency ATMs? A cryptocurrency ATM is a physical kiosk/terminal/device that connects to a cryptocurrency network (e.g. bitcoin) and allows customers to purchase crypto tokens with deposited cash. Cryptocurrency ATMs are connected to the…
Microsoft has unveiled the new ‘Loop’ collaborative app which it describes as “a flexible canvas with portable components” designed for assisting with new hybrid working patterns. Background Microsoft says that the new app is part of a “reimagining” of Office, and a response to the new opportunities created by new (hybrid) working patterns that can make Office more of a universal, interactive canvas…
If you use YouTube videos in your website or need to view or share specific parts of YouTube videos quickly, here are 3 top tips: 1. How To Start A YouTube Video At Any Point If you need to share part of a video rather than making someone watch the whole thing: – Edit the YouTube URL with &t=MmSSs, replacing…
In this article, we look at how software can be used to reduce the contribution to climate change of commercial buildings and the interaction with the building of its occupants. Reduce Greenhouse Gasses With non-residential buildings generating 6.6% of greenhouse gases emissions, finding ways to decarbonise industries and economies is of vital importance. Technology now plays an important part…
In this insight, we look at ‘smart’ doorbells and how the outcome of a recent legal case has highlighted the legal responsibilities that owner/operators of smart doorbells have under UK law. Smart Doorbells Smart doorbells, such as Eufy, Ring, Nest Hello, Arlo, Vuebell, IseeBell, and more are Internet-connected replacements for traditional doorbells. Smart doorbells use a smartphone app to…
A report from Consumer watchdog Which? reveals that as many as 1.1 million people in the UK may have been caught up in a parcel delivery ‘brushing’ scam. What Is Brushing? Brushing is where people are sent packages of goods to their address that they didn’t order, apparently purchased on Amazon, by a person not known to them. Which?…
The latest “ThreatLabz: The State of Encrypted Attacks,” 2021 report has shown a 300 per cent increase in online attackers using HTTPS to cloak their activities and blend in with other traffic. HTTPS HTTPS, the encrypted version of the Hypertext Transfer Protocol (HTTP), enables secure communication over a computer network, using Transport Layer Security (formerly, Secure Sockets Layer). HTTPS…
After one of the most publicised re-brands in history, as Facebook changes its name to ‘Meta,’ we look at the reaction in the media and the marketplace, and the issues for the company going forward. ‘Meta’ … ? Facebook CEO Mark Zuckerberg announced at Connect 2021 last week that the company had brought together its apps and technologies under…
