‘Right to repair’ campaigners finally had something to celebrate last week as Apple announced its “self-service repair” programme, aimed at “customers who are comfortable with completing their own repairs.” Initial Phase Apple says that the initial phase of the programme, beginning in the US early next year, will be for iPhone 12 and iPhone 13 models, and will focus on…
In this tech-insight, we take a brief look at billionaire Elon Musk’s usage of Twitter, how and why he makes such use of the platform, and what Mr Musk’s interactions can teach businesses about using Twitter. Who Is Elon Musk? South African-born, business magnate Elon Musk, is the CEO, early investor and Product Architect of Tesla Inc, and Chief…
In this article, we look at some of the pop-ups that users find most annoying, some of the issues around them, and how users can minimise the annoyance and interruption from them. Pop Up Ads Pop-up (adverts) refer to online advertising that takes the form of an interruptive graphical user interface display area that suddenly appears in the foreground…
In this article, we look at whether there is evidence to suggest that people lie more online, and what the message is for businesses. Lying Just 3 years after the World Wide Web was introduced to the public domain, a report was published by University of Virginia psychologist Bella M. DePaulo (DePaulo, Kashy, Kirkendol, Wyer, and Epstein) which revealed that most people, on average, tell one or two lies…
Facebook/Meta has announced that it is integrating Workplace with Microsoft’s collaboration app Teams to enable users to share information more easily between the two platforms. What Is Workplace? First announced in 2016, originally Facebook’s internal messaging board, and formerly known as ‘Facebook At Work’, Workplace is the work-focused version of Facebook’s social app. The app is a communication tool…
A Prospect trade union poll has revealed that 32 per cent of UK workers are being remotely monitored and tracked by employers. Big Rise The poll also shows a rise in the number of employees under remote surveillance that’s up from a quarter (24 per cent) from just 6 months ago in April. This includes a doubling of the…
Research by Zen Internet has revealed that hybrid working is causing businesses to question whether they now need enough on-premise tech infrastructure to support a full capacity office. Most Business Have Hybrid Working Plan The research conducted by Vanson Bourne on behalf of Zen Internet showed that 93 per cent of businesses already have a hybrid working plan in place…
After recent reports that discarded e-waste in 2021 will weigh more then the Great Wall of China, The International Data Sanitization Consortium (IDSC) has sent an open letter to the RT Hon Alok Sharma MP, President of COP26, urging that e-waste be included on the agenda. Electronic The Fastest Growing Global Waste Stream According to the UN’s Global E-waste…
In this featured-article, we look at the traditional frustrations that occur when customers encounter (some) phone systems and how technology is helping to bring better experiences. Spending Time On Hold Being put on hold and spending time waiting has long been known to frustrate customers, cause stress, and lead to them hanging up. Even though it costs money and…
In this tech insight, we take a brief look at the WEP and WAP security protocols, and what happened to them. What Is WAP? Developed by Ericsson, Motorola, Nokia, and Unwired Planet, and introduced back in 1999, Wireless Application Protocol (WAP) was a security standard for devices with a wireless Internet connection on a mobile network. It was designed…
