Privacy Policy

Privacy Policy

Privacy Policy / Notice

 

The word "Company" and "Company's" refers to the registered company Netsol Computing Ltd, no. 05920386 in England and Wales with retail based at 7 High Street, Kempston, Bedfordshire, MK42 7BT and trading name as Just Computers and AMAX Computers. "Website" refers to the domain name https://www.justcomputersonline.co.uk and https://www.amaxcomputers.com and all the content hosted within each site. This policy together with our terms of use https://www.justcomputersonline.co.uk and https://www.amaxcomputers.com and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of General Data Protection Regulation, the data controller is Netsol Computing Ltd, no. 05920386 in England and Wales at 7 High Street, Kempston, Bedfordshire, MK42 7BT.

The Company agrees not to disclose to anyone the terms, conditions, subject matter, or identity of the parties involved in any paid transaction to any other party. The Company collects personally identifiable information, such as your e-mail address, name, home or work address or home, work or mobile telephone number. The Company does not take any data that identifies or references your race, religion, sexual orientation, ethnicity or political affiliations. The Company does not associate sensitive data, such as your race, religion, or political affiliations, with personally identifiable information. The Company takes precautions to segregate any sensitive data or personal data that you may provide on the Company's sites, device repairs or through an IT maintenance support contract. Any data personal or sensitive provided to the Company is protected by the Company and remains confidential to the Company under every circumstance. 

 

Data that is personally identifiable information or personally sensitive data on any electronic device submitted for repair to the Company will be segregated and undisclosed to any third parties; it is unchanged and unreviewed. The data is held for a maximum of three months by the Company solely for repair purposes directly to the customer pertaining to the repair and will remain unaltered by the Company within that time. On submission of repair work to the Company this Privacy Policy is acknowledged and consent is agreed to by the customer. The Privacy Policy is available to the customer immediately on https://www.justcomputersonline.co.uk and https://www.amaxcomputers.com

Data that is personally identifiable information or personally sensitive data on any business customers network, computers and electronic devices supported by the Company will be undisclosed to anyone or to any third parties; the data will be strictly confidential and protected according to the Company’s GDPR stance. Data both personal and sensitive will remain segregated, unreviewed and unaltered by the Company. Data both sensitive and personal will not be sold to a third party or disclosed to any party. Support maintenance contracts with the Company will include GDPR conditions and a data contract will be required to ensure mutual GDPR compliance. Support work by the Company for any customer acknowledges this Privacy Policy and is agreed to in its entirety by the customer. This Privacy Policy is available to the business customer immediately on https://www.justcomputersonline.co.uk and https://www.amaxcomputers.com

 

The Company encourages you to review the privacy statements of Web sites that you choose to link to so that you can understand how those Web sites collect, use and share your information. The Company is not responsible for the privacy statements or other content on Web sites outside of the Company's Web sites.  There is also information about your computer hardware and software that is automatically collected by the Company. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by the Company for the operation of the service, support and to maintain the quality of the IT support and repair service only. This data is protected and kept confidential to the company in every circumstance.
The Company does not sell, rent or lease its client lists to third parties. The Company may, from time to time, contact on your behalf external business partners about an issue or request. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party by the Company. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.  An example of this would be a third-party support helpdesk for software purchased by the customer.

 

The Company maintains CCTV coverage of its retail environments and this data is recorded for the sole purpose of law enforcement requirements and health and safety issues only. The data is unreviewed by the Company, unaltered, segregated and the retention policy is 20 calendar days. The submission of CCTV data to law enforcement is undertaken at their formal request. Footage redaction is applied where applicable and required, (blurring of any unrequired data). Further information on the CCTV Policy can be provided by contacting the Company directly.
The Company's Websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the Web site; (b) protect and defend the rights or property of https://www.justcomputersonline.co.uk and https://www.amaxcomputers.com, but not limited to these Company Web sites; and, (c) act under exigent circumstances to protect the personal safety of users of the Company, its web sites, or the public. 


 

 

Protecting your Security 

To ensure that your credit, debit or charge card is not being used without your consent, the Company will validate name, address and other personal information supplied by you during the order process against appropriate thirdparty databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. 

 

Data we may collect from you

Whilst conducting business we may have to process the following types of data about you:

Information you give us.

You may give us information about you by filling in support forms on our site https://www.justcomputersonline.co.uk or by corresponding with us by phone, e-mail or in person and by any other method. This includes data that you provide to us when you submit a repair, request support or on entering into a support contract with the company. When you have entered into a maintenance support contract with the company, your data is kept highly confidential, unchanged, unreviewed and protected according to this privacy policy. Just Computers facilitate your IT support under the terms and conditions of your maintenance contract and this is to your instructions. Your guidance and approval will be a mandatory requirement with incidents and requests being processed through the company’s helpdesk. These incidents and requests are submitted by emailing support@jcemail.co.uk

The data you give us may include:

First name, Middle name, Surname, Address, email address, preferred contact phone number, photo identification for the purpose of part exchange on hardware. The photo identification will be held for the duration of the part exchange / buy in transaction and for a period of 3 months thereafter. Once this transaction has concluded this data is confidentially disposed. This data is not sold to a third party and kept confidential to the company and for the sole purpose of law enforcement on part exchange / buy in hardware.

Data we may collect about you:

When visiting our Website, the following data may be captured about you.

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Data about your visit to our Website, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Data we may receive on you from other sources

We may receive data about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

How we use the data held about you

The data you give us

We will use this data to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you with information about goods or services which you are currently receiving from the Company.

to notify you about changes to our service;

to ensure that content from our site is presented in the most effective manner for you and for your computer.

 

Data we may collect about you

We will use this data

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Data we may receive on you from other sources

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of data we receive).

 

Disclosure of your data which we hold

We may share your data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.

Analytics and search engine providers that assist us in the improvement and optimisation of our websites.

Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use https://www.justcomputersonline.co.uk\Terms-Conditions and https://www.amaxcomputers.com\Terms-Conditions or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Where do we store your data?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All data you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone as this may cause your data to become unsecure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

You have the right to not consent to this privacy policy. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 7 High Street, Kempston, Bedfordshire, MK42 7BT or by emailing support@jcemail.co.uk Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Access to data

The Act gives you the right to access data held about you. Your right of access can be exercised in accordance with the Act. You can exercise the right at any time by contacting us at 7 High Street, Kempston, Bedfordshire, MK42 7BT or by emailing support@jcemail.co.uk


Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 7 High Street, Kempston, Bedfordshire, MK42 7BT or by emailing support@jcemail.co.uk